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Return & Refund Policy

At Firera Atelier, each piece of jewelry is carefully handcrafted and made with attention to detail, using natural stones, pearls, and high-quality materials. Because of the unique and personal nature of our jewelry, all sales are final.

1. Why We Do Not Accept Returns or Exchanges
Our products are designed to be one-of-a-kind or limited edition, often tailored with natural variations in stones, pearls, and finishes. Due to this:

  • Each item is unique, so we cannot offer replacements or exchanges.

  • Jewelry is considered a personal product, and once purchased, it cannot be resold.

  • Maintaining strict hygiene and quality standards is a top priority, which makes accepting returns or exchanges impractical.

2. Ensuring Your Satisfaction Before Purchase
We want you to feel confident in your purchase. To assist with this, we provide:

  • Detailed product descriptions including materials, sizes, and care instructions.

  • High-quality product images showing the item from multiple angles.

  • Customer support to answer any questions before you make your purchase. You can reach us at [Insert Email Address].

3. Damaged or Faulty Items
While returns and exchanges are not accepted, we take product quality very seriously. If your order arrives with a defect or damage caused during shipping, please contact us within 48 hours of receiving your item. We will review the issue and work with you to find a satisfactory solution.

4. Custom or Personalized Orders
Custom-made or personalized jewelry cannot be returned or exchanged under any circumstances, due to the custom nature of the design. We encourage customers to review all customization details carefully before confirming their order.

5. Advice for Peace of Mind
Before completing your purchase, please:

  • Review the product details and images carefully.

  • Contact our support team for sizing, design, or material questions.

  • Ensure your shipping address and contact details are correct.

We are committed to creating jewelry that inspires confidence, joy, and elegance. While we do not accept returns or exchanges, our team is always here to assist and ensure your experience with Firera Atelier is smooth and enjoyable.